Welcome to Sasmina! At BV Coco (Pvt) Ltd, we are committed to providing our customers with the highest quality coconut oil products. Your satisfaction is our priority, and we want to ensure you are completely happy with your purchase. Please review our return policy below
We understand that sometimes things don’t go as planned. If you are not completely satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund or exchange. To be eligible for a return, please ensure that:
To initiate a return, please follow these steps:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days
If you wish to exchange an item for the same item or a different one, please contact us using the details above. Exchanges are subject to product availability.
Certain items are non-returnable, including:
If you have any questions or concerns regarding our return policy, please do not hesitate to reach out. We’re here to help!
Address:
BV Coco (PVT) Ltd
Thimbiriwewa Malwana,
Wariyapola.
Email: bvcocopvt@gmail.com
Contact:
+94 768 990 991
+94 772 317 460
Thank you for choosing Sasmina! We appreciate your business and look forward to serving you again.
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